FAQ

To make sure the items you purchase last a long time and maintain their beauty, always check the label on the garment and contact us for more details.

To help you choose your size correctly, consult the Product Sheet of the item you want: you will see all the information on the fit.

The discount code is provided to take advantage of special promotions, we often send promotional codes to customers subscribed to our Newsletter during special events.

If you have received a promotional code, all you have to do is insert it on the order completion page: the discount will be calculated and displayed automatically.
Please check that the discount has been applied before closing the purchase.
Remember to enter the promotional code when the order is finalized as it will not be possible to add it later.
If, after checking, your code does not work, contact us at customer.care@chiaraferragnibrand.com

You do not need to be registered to buy but you will not be able to view the orders placed in your private area.

Creating an account is easy and free!
You can click this link, enter the required information and choose a password.
Registered users can save their favorite products in the wishlist and access all the information related to orders and returns.

To change your details, log in to your My Account by entering your email and password.
By clicking on "Edit" you can update the data you want.

We're sorry you want to leave us! Remember that your My Account is free and allows you to make purchases easily, take advantage of promotions and exclusive discounts.
If you still want to deactivate your My Account please contact us at customer.care@chiaraferragnibrand.com confirming your personal data and email address with which you registered. Once we receive this information, we will deactivate your My Account and send you an email to confirm that it has been closed.
If you change your mind in the future, you will just have to contact the Customer Service by providing it with your information again and we will be able to reactivate your My Account. Alternatively, you can register again using a different email address.

If you no longer wish to receive our newsletter, click on the link to cancel your subscription at the bottom of each of our emails.
It may take up to 7 days for this change to take effect.
If you change your mind in the future, you can sign up again simply by following the instructions listed above.

If you no longer wish to receive our newsletter, click on the link to cancel your subscription at the bottom of each of our emails.
It may take up to 7 days for this change to take effect.
If you change your mind in the future, you can sign up again simply by following the instructions listed above.

Once the order is concluded, it is no longer possible to modify or cancel it.
It will be necessary to wait for the delivery and proceed with the possible return and/or repurchase.
For a return in case of termination, please see the instructions on our Returns & Refunds.

Standard delivery of orders takes place on average within 3 working days from the shipment of the order*.
In case the Express service is available, delivery will be made within 1-5 working days from order shipment to all destinations.

All orders are processed automatically, therefore it is not possible to change shipping and delivery times.
Carriers do not make deliveries on Saturdays, Sundays and public holidays; delivery times may be delayed in the event of holidays. For deliveries to countries outside EEC, customs clearance procedures may cause delays beyond our original delivery estimates.

The carrier will make a delivery attempt and, in case of non-receipt, will deliver the parcel to the nearest UPS Point.

For orders made by credit card or PayPal, an administrative check may be required with order processing times up to 48 working hours.
*= 5 days for the Islands and disadvantaged areas

***** We are committed to respecting the deadlines for deliveries, but the timing can vary slightly during the most demanding periods (including sold-off). Furthermore, sporadic technical updates to our operating system, or force majeure events (such as particularly unfavorable weather conditions) could make certain delivery services temporarily unavailable or affect the time limit for placing an order as well as the scheduled delivery times. Nonetheless, we want to reassure you that we will always continue to work to limit these changes as much as possible.

Unfortunately, you cannot, it is not possible to choose specific time and day. You can still try to contact the carrier directly to arrange a possible delivery date.

Deliveries are made during office hours from Monday to Friday, excluding public holidays. After the first unsuccessful delivery attempt, the carrier will take your parcel to the nearest UPS Access Point, if present in your area. You will receive a UPS InfoNotice with all the details and information necessary for collection.
If, instead, there is not a pick-up point in your area, the carrier will make two more attempts, after which the order will be returned to our warehouse.

You can view shipping costs at the time of purchase and select Standard shipping or Express shipping, where available.

All orders are sent with a tracking shipping service and, upon shipment, we will send you a confirmation email containing the link to track the progress of your parcel.
After 24 hours from sending the order you can track the shipping status by accessing the tracking page.

If you see the confirmation message at the time of purchase, we recommend checking the spam folder. If you do not find the order confirmation email, contact us at customer.care@chiaraferragnibrand.com

On Chiara Ferragni Brand Online Store you can make the payment by:credit card, debit card or prepaid card belonging to any international circuit, PayPal, ApplePay and Klarna.

For us security is extremely important, so we want you to know that your information will be encrypted and secure. Every purchase is made in the utmost security thanks to the use of certified secure servers and the adoption of the most advanced coding systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information via the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties. We only use secure connections, as shown in the "https" prefix and the padlock symbol appearing in the browser address bar. To protect your purchases by credit card, you will be asked at every order to enter the security code CVV2/CVC2/CID.
We also take the risk of fraud seriously, all credit and debit card payments are subject to validation and authorization by both you and your credit institution.
Our payments department will carry out anti-fraud checks before approving the transaction and, for greater protection, you may contact us for further details before confirming the order.

On the Mastercard and Visa cards, the security code is a 3-digit number on the back of the card near the space reserved for the holder's signature. On American Express cards the security code is placed on the front of the card and consists of 4 digits.

We are very sorry if you received a faulty product and we want to help you solve the problem as quickly as possible.
For products purchased from the Chiara Ferragni Brand stores or authorized dealers, we invite you to contact the store where you purchased them.
For purchases made online, contact the Customer Service as soon as you discover the defect and provide as much detail as possible (the order number, which item is defective, what the defect is, etc.).
A member of Customer Service will find a solution and answer your request as soon as possible.

The warranty covers product defects with the exception of products used or treated improperly; by law, it is 24 months from the date of purchase of the product, shown on the receipt/invoice.

If you want to replace the purchased item with one of different size or color, please return it to get a refund and place a new order.
To return your purchase, we advise you to follow the instructions contained in the Returns & Refunds page.

Items purchased on our online store cannot be delivered to physical stores.
Visit our Returns & Refunds page for more information.

We are happy that you have decided to keep the purchase. Do not worry: you do not have to do anything and you do not need to contact us.

Depending on the shipping method you used, it may take up to 20 working days (weekends and holidays excluded) for your return to reach our warehouse. Upon receipt, we will send you an email to confirm the repayment.
All refunds will automatically be issued on the payment method used to place the order. The amount will be available again in your account in 5-10 business days based on the processing time of your bank.

All returned items will be refunded on the payment tool used for the purchase (credit card, prepaid, paypal, etc.).
When an order (or part of it) is returned, we only refund the price paid for the items and not the shipping costs, duties etc. unless the whole order has defects.

For security reasons we cannot refund on a card other than the one used for purchase.

We are doing our best to ensure the expected delivery time. However, due to regulations implemented to contain contagion from Covid-19, delivery times may be delayed and the Express delivery service is temporarily suspended.

Thank you for your understanding and we would like to reassure you that we will continue as always to strive to limit changes in delivery times as much as possible.

The restrictions applied to the containment of the Covid-19 do not apply to the movement of goods and UPS, our delivery partner, is continuing to provide the shipping service. Due to local operating conditions, some parcel pick-ups and deliveries may be slightly delayed.

As a result of the government's measures to contain the contagion, most stores will remain closed until further notice and, as a result, shipments to UPS Access Points could be affected too. We suggest you using your home address as shipping address for your orders.

If you should have any problems with the return, we ask you to try rescheduling it after a few days. If the problem persists, please contact our Customer Service that will do its best to help you.
We inform you that to cope with the situation, we extend the return period from 15 to 30 days.

In such a difficult period, your safety and satisfaction continue to be our priorities.
We are available for any information you may need: contact us at customer.care@chiaraferragnibrand.com