FAQ & CONTACT

The discount code is provided to take advantage of special promotions, we often send promotional codes to customers subscribed to our Newsletter during special events. You can use the coupon code during the checkout phase.

If you have received a promotional code, all you have to do is insert it on the order completion page: the discount will be calculated and displayed automatically.

Please check that the discount has been applied before closing the purchase.
Remember to enter the promotional code when the order is finalized as it will not be possible to add it later.
If, after checking, your code does not work, contact us at customer.care@chiaraferragnibrand.com

You do not need to be registered to buy but you will not be able to view the orders placed in your private area.

You can access via email and asking a verification code to be sent to your email.

If you no longer wish to receive our newsletter, click on the link to cancel your subscription at the bottom of each of our emails.
It may take up to 7 days for this change to take effect.
If you change your mind in the future, you can sign up again simply by following the instructions listed above.

We’ve got you covered! You’ll receive a shipping confirmation email with a tracking link as soon as your package leaves our warehouse. If you created an account at checkout, you can also see your order status in your Account.

Once the order is concluded, it is no longer possible to modify or cancel it.
It will be necessary to wait for the delivery and proceed with the possible return and/or repurchase.
For a return in case of termination, please see the instructions on our return policies.

All details regarding Shipping timings and costs are stated in the SHIPPING POLICIES page on the website. Please find the page in the footer.

Unfortunately, you cannot, it is not possible to choose specific time and day. You can still try to contact the carrier directly to arrange a possible delivery date.

Deliveries are made during office hours from Monday to Friday (Saturday also with Amazon Shipping), excluding public holidays. After the first unsuccessful delivery attempt, the carrier will take your parcel to the nearest Access Point, if present in your area. You will receive a InfoNotice with all the details and information necessary for collection.
If, instead, there is not a pick-up point in your area, the carrier will make two more attempts, after which the order will be returned to our warehouse.

If you see the confirmation message at the time of purchase, we recommend checking the spam folder. If you do not find the order confirmation email, contact us at the contact page.

For us security is extremely important, so we want you to know that your information will be encrypted and secure. Every purchase is made in the utmost security thanks to the use of certified secure servers and the adoption of the most advanced coding systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information via the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties. We only use secure connections, as shown in the "https" prefix and the padlock symbol appearing in the browser address bar. To protect your purchases by credit card, you will be asked at every order to enter the security code CVV2/CVC2/CID.
We also take the risk of fraud seriously, all credit and debit card payments are subject to validation and authorization by both you and your credit institution.
Our payments department will carry out anti-fraud checks before approving the transaction and, for greater protection, you may contact us for further details before confirming the order.

We are very sorry if you received a faulty product and we want to help you solve the problem as quickly as possible.
For products purchased from the Chiara Ferragni Brand stores or authorized dealers, we invite you to contact the store where you purchased them.
For purchases made online, contact the Customer Service as soon as you discover the defect and provide as much detail as possible (the order number, which item is defective, what the defect is, etc.).
A member of Customer Service will find a solution and answer your request as soon as possible.

If you want to replace the purchased item with one of different size or color, please return it to get a refund and place a new order.
To return your purchase, we advise you to follow the instructions contained in the Returns and Refunds page.

Depending on the shipping method you used, it may take up to 20 working days (weekends and holidays excluded) for your return to reach our warehouse. Upon receipt, we will send you an email via customer service to confirm the repayment.
All refunds will automatically be issued on the payment method used to place the order. The amount will be available again in your account in 3-10 business days based on the processing time of your bank.

All returned items will be refunded on the payment tool used for the purchase (credit card, prepaid, paypal, etc.).
When an order (or part of it) is returned, we only refund the price paid for the items and not the shipping costs, duties etc. unless the whole order has defects.

For security reasons we cannot refund on a card other than the one used for purchase.